Is American Service Pets Legit? Your Questions Answered
- Published on:
- By: ASP Team
If you’ve been googling things like “Is American Service Pets legitimate”, “Is American Service Pets a legit site”, or “Is American Service Pets legit for ESA letters”, you’re definitely not alone.
Choosing a company to handle emotional support animal (ESA) or psychiatric service animal (PSA) documentation is a big decision, and it’s totally normal to have questions.
In this article, we’ll walk you through key points—like reviews, business credibility, and their provider network—so you can feel confident about whether American Service Pets is the right choice for you.
What Does “Legit” Really Mean for ESA/PSA Services?
Choosing the right service provider can feel overwhelming, so here’s how to spot the real deal:
- Do they connect you with a licensed professional for authentic documentation?
- Are the providers licensed in your state, and is the process simple and straightforward?
- What are other customers saying—are the reviews glowing or full of red flags?
- Is the company accredited by trusted organizations you recognize?
- Are there any state-specific rules (like waiting periods) you need to know about?
Ask these questions and feel confident you’re making the right choice!
Get Your ESA Today
Business & Reviews: What the Numbers Say
When it comes to selecting a service provider, understanding their credibility and customer feedback is essential. Here’s a closer look at some key statistics highlighting the importance of business licensing and reviews:
Accreditation and Business Standing
The Better Business Bureau (BBB) recognizes American Service Pets as an accredited business, giving it an A‑ rating.
Accreditation like this helps establish a strong baseline of legitimacy and trustworthiness, as it signals adherence to industry standards and ethical practices. For customers, this can provide reassurance that they are dealing with a reputable business committed to maintaining high standards.
Customer Reviews
Customer feedback highlights the quality of a business and offers insights into real user experiences. On ShopperApproved, American Service Pets has earned a 4.6‑out‑of‐5 star rating, based on feedback from over 4,490 reviews. ShopperApproved This high score reflects a broad base of satisfied customers.
These ratings suggest that many clients have had positive experiences with American Service Pets reporting satisfaction with the services provided. However, some reviews mention challenges, such as longer-than-expected processing times. While these concerns appear to represent a smaller portion of feedback, they underscore the importance of understanding specific client needs and expectations when using the service.
How Their Process Works
American Service Pets offers access to a nationwide network of licensed mental health professionals who evaluate clients for ESA letters (and PSA letters, if necessary).
Here’s an overview of the process:
- Begin by completing a brief online evaluation through our website. This step is designed to assess your needs and determine your eligibility for an ESA letter.
- Your information will then be reviewed by a licensed mental health provider in your state. They will evaluate your eligibility based on applicable guidelines, ensuring the process is thorough and compliant with state-specific requirements.
- If approved, you will receive an official ESA letter, which can be used to request accommodations under housing laws. This ensures you and your emotional support animal can live together without restrictions.
It is important to note that in some states (California, Arkansas, Iowa, Louisiana, Montana), a 30-day patient-provider relationship may be required before the letter can be issued. As a result, same-day turnaround is not guaranteed in those states.
Pros and Considerations of American Service Pets
✅ Key Strengths
- High Customer Satisfaction: Rated 4.6 stars on ShopperApproved, indicating most customers are happy with their experience.
- Reputable and Accredited: Accredited by the BBB and in good standing, reflecting ethical practices and quality customer service.
- Nationwide Provider Network: Works with licensed professionals in every state to ensure your letter is issued legally in your jurisdiction.
- Simple Process: Getting started is easy with the qualification quiz.
⚠️ Considerations
- Limited Access Rights: ESA letters apply primarily to housing. They don’t grant public access (e.g., stores, restaurants) or allow animals to fly in cabins, which are privileges for psychiatric service animals (PSAs).
- Turnaround Times May Vary: While often fast, delivery can be delayed in states with waiting period laws.
- Read Terms Carefully: Understand what’s included, your rights, and your responsibilities as an ESA owner before purchasing.
What You Need to Know
- Wondering if American Service Pets is legit for ESA letters? Yes, the company provides legitimate ESA documentation reviewed and signed by licensed mental health professionals.
- Is it a trustworthy site? Absolutely. American Service Pets is accredited by the Better Business Bureau (BBB), has received numerous positive customer reviews, and utilizes a secure online process to protect your information.
- Can you trust the website? The official website is your secure gateway to starting the evaluation process. The legitimacy of an ESA letter comes from the credentials of the provider, and American Service Pets connects you with qualified professionals.
Final Verdict
Yes, American Service Pets is a legitimate service. The business is accredited, highly rated, and follows a proper process with licensed providers. For many clients, getting an ESA letter has been an effective way to secure their housing rights.
However, “legit” doesn’t mean everything is guaranteed. Housing managers might still ask for more information, travel access is limited if your dog isn’t a fully task-trained service animal, and some states have waiting periods that could cause delays – these are all outside of American Service Pets’ control (although American Service Pets does have some options to mitigate them, such as iTrain Academy, online dog training that includes service animal task training modules).
As with any service, it’s best to go in with informed expectations and read all the terms.
Ready to see if you’re eligible? Start here.
The benefits of an Emotional Support Animal certification and a Psychiatric Service Dog certification are drastically different. Fortunately for you, American Service Pets’ network of active board certified doctor or other licensed mental health providers can help you find the right path to certification. To find out whether you need an ESA or PSD letter, take our easy, three-step Pet Owner Survey!
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