Refund Policy

American Service Pets cannot guarantee that every airline employee or landlord will follow the requirements outlined by the Federal rules and regulations which govern Emotional Support Animals. In the unlikely event you are denied an accommodation by an airline, landlord or housing management agent due to a claim that your ESA prescription letter is not valid, we will provide you with the informational resources to assist you.

We do offer a 100% money back guarantee on our service within 30 days of purchase should you not need the ESA letter, minus the $25 physician evaluation fee. Please email us at or call us to request the refund at 877-201-2755.

Due to the revision of the Department of Transportation’s Air Carrier Access Act that went into effect January 11th, 2021, only select airlines continue to recognize emotional support animals. We encourage our customers to support these select airlines. Choosing an airline that does not recognize emotional support animals does not qualify you for a refund.

Attention: Due to the new Department of Transportation (DOT) policy, Emotional Support Animals are NO longer allowed to fly in airplane cabins for free. However, Psychiatric Service Dogs are eligible. Click here to see if you qualify.