dog pool

FAQ

Please allow 1-2 full business days for your application to be processed and reviewed by your mental health professional.

Yes. Our doctor or other licensed mental health providers will review each application individually and decide if the patient is in need of an Emotional Support Animal.

Yes, we will automatically refund your purchase minus the $25 doctor or other licensed mental health provider evaluation fee.

You can contact us by phone or email. We advise sending an email for a quicker response. You can email us at hello@my.americanservicepets.com

Of course! All of the healthcare professionals we work with are registered and licensed in their state.

Please email any additional forms to hello@my.americanservicepets.com for us to complete for you. Depending on the required questions being asked, a $25 fee may apply.

No. If you request any kind of refund on your letter, you will become inactive as a patient. If you try to submit your inactive letter, your patent ID will show as “denied” to your housing complex or preferred airline.

An Emotional Support Animal (ESA) can be any animal species within reasonable limits that helps alleviate the symptoms associated with stress, anxiety, and various mental health issues. However, they are most typically a dog or a cat, and do not require any training to perform a specific task. ESA letters are used to ensure that the ESA owner can still live with their companion in housing arrangements that have no pet policies or require pet rent. A Psychiatric Service Animal (PSA), however, can only be a dog and must be trained in a specific task pertaining to the owner’s diagnosed condition. Due to new DOT regulations, ESAs may not be permitted to fly in the cabin with their handler, whereas PSAs can. PSAs are the same as other service dogs and have the same rights protected under the ADA. American Service Pets’ network of healthcare professionals write letters for both ESAs and PSAs.

Please email hello@my.americanservicepets.com immediately after your purchase with an updated shipping address.

No. The doctor or other licensed mental health provider still needs to review your application. You will receive an email as soon as your status changes.

No. Each individual needs to be separately evaluated by one of our doctor or other licensed mental health providers as each individual person will have varying symptoms and/or reasons for an Emotional Support Animal.

Please allow 1 full business day after you have been approved for your items to ship.

You can purchase an ESA or Service Animal vest at the American Service Pets Store here: American Service Pets Store

If you need a copy of your doctor or other licensed mental health provider’s letter mailed to you, please call us at (877)-201-2755.

The new law is not a ban. It is simply stating that airlines are no longer required to accept ESAs. Now individual airlines have the option to decide whether they want to accept ESAs in the cabin, at their discretion.

Good question. Because this is a fairly new ruling and airlines are still making their announcements, we highly recommend that you call the airline to verify their ESA policies prior to booking.

Housing laws regarding accommodations for ESA owners have not changed. Therefore, you may continue to utilize your ESA letter for your housing needs.

ESAs can be any animal species within reasonable limits, but they’re typically dogs or cats. A Psychiatric Service Animal can only be a dog. Additionally, an ESA does not need to be trained to perform a specific task. A Psychiatric Service Animal needs to be trained to perform a specific task or set of tasks.

We understand and acknowledge that ID cards are not required by the ADA and that this can be a concern for some within the community. However, since our founding we have held an unwavering commitment to helping those who struggle with mental illness cultivate a lifestyle that aids in their disability and makes their day-to-day easier. In consulting our customer base and others within the ESA/PSA community, ID cards are a quick and easy way to identify that a dog has their doctor or other licensed mental health provider letter, is trained, and meets the psychiatric needs of the handler. Holding these ID cards helps mitigate questioning and confusion by businesses and individuals as PSA holders navigate daily life.

I Train Academy is the leading online obedience training and service task training program brought to you by American Service Pets. It includes over 50 lessons covering skills from obedience to agility and problem-solving. In as little as 15 minutes a day, you and your dog can train together toward your dog becoming a Psychiatric Service Animal! Interested in I Train Academy? Click the following link to sign up to gain the knowledge of our expert trainers: Unlock Service Dog Training NOW

Start training your dog today on obedience, deep pressure therapy, distractions & corrections, and more – by clicking the following link and adding your username (your registered email address) and password. These were sent to you upon purchase of your membership. If you have trouble signing in, please contact our Membership Support Team at (877) 201-2755.

Start my training NOW with I Train Academy

We’re here to support you every step of the way! Being part of the I Train Community comes with some amazing perks that can help you grow and succeed. You might be missing out on:

Expert Guidance – Learn from industry pros who’ve been there and done that.
Enhanced Skills – Level up your knowledge and stay ahead.
Ongoing Support – A community that’s got your back.

However, we understand that circumstances change, and we respect your decision. As a friendly reminder, in order to receive your certificate for your dog’s obedience and service task training program, you must complete 100% of the Learning Path. If you would still like to end your I Train Academy subscription, cancel here.